Technical Support

 

HOW TO CREATE A GMAIL EMAIL ACCOUNT

  1. Open the Web Browser, either Internet Explorer or Mozilla Firefox, from the Desktop, or by going to All Programs through the Start Menu. Internet Explorer will be used throughout this tutorial.


  2. In the address bar, type www.gmail.com, and hit the Enter key or press the Go button.


  3. Click the Create an Account button, which is found near the bottom right of the screen.


  4. Enter the appropriate credentials as follows:
    1. First Name: your first name
    2. Last Name: your last name
    3. Desired Login Name: your email name; i.e. whatever you want it to be@gmail.com
    4. Check Availability Button: click to see if your desired login name is already taken
    5. Password Strength Button: click to get tips on how to create an effective password
    6. Choose a Password: type your password; you will need to enter this each time you log in
    7. Re-enter Password: re-type the same password to ensure you typed the correct thing


    8. Stay Signed In checkbox: remove the checked mark
    9. Enable Web History: remove the checked mark
    10. Default Homepage: remove the checked mark


    11. Security Question: choose a question from the list, or create a question
    12. Answer: type an appropriate answer to the Security Question you chose
    13. Secondary email: type your other email address if you have one
    14. Location: choose the country you are located in


    15. Word Verification: click in the textbox, and type the letters/numbers seen in the image
    16. Terms of Service: read Gmail’s Terms of Use if you wish
    17. Click the ‘I accept. Create my account.’ button to create account


  5. Your email address has been created. Click the Show Me My Account button.


  6.  You will be greeted with your Inbox.


JAVA

WebCT and Elluminate Live! both need the Java Runtime Environment to be installed. Please make sure you have the most recent version.

 

JAVA download page

 

Elluminate Live!

Configure your machine at the Elluminate website: www.elluminate.com/support
If you have problems contact the Elluminate support line: 866-388-8674

 

Open Office

The standard file format for Virtual School assignments is Microsoft Word. For those students who do not have access to a copy of Word, we recommend Open Office, a free program that can open and save files in Word's doc format. Open Office can be downloaded from the link below.

Open Office download page

 

APEX

Review our system requirements and instructions for properly configuring your network (content filters, firewalls, caching proxies, etc.) at:

http://support.apexlearning.com/systemconfig


Run this utility on every computer that will be used for Apex Learning courses:

www.apexlearning.com/systemcheckup


Contact APEX support with any questions or comments @ 1-800-453-1454

 

FireFox Web Browser

The FireFox web browser is a free alternative to Microsoft's Internet Explorer. Some of the problems that IE7 users have encountered with WebCT can be resolved by using FireFox instead.

 

FireFox download page

 

Adware/Spyware

The growing proliferation of adware and spyware is causing many problems for students. There are a lot of programs available for cleaning adware and spyware from computers, but two programs are at the top of most recommended lists: Ad-Aware and Spybot Search & Destroy. No adware/spyware remover gets all the bad things off of a computer, but using these two programs together will get most of what's out there. 


Below are links for both programs. After installing, it's very important to use them to scan your computer at least once a week. Each program takes about 5 minutes to do a complete scan. If your computer is used to access the Internet every day, it would be a good idea to scan your computer daily. And it's even more important to use the update function within each program prior to scanning -- EVERY TIME!


Ad-Aware Homepage Download Installer
Spybot Search & Destroy Homepage Download Installer

 

Disabling Pop-up Blockers

Pop-up blockers are wonderful when you're surfing the Internet, as they help you avoid some of those irritating advertisements. However, they can get in the way of some of the online software that we use at @KOOL. WebCT quizzes are presented in pop-up windows, and the SuccessMaker log-in dialog is a pop-up.

Most recent versions of Internet browsers like IE (Internet Explorer) and FireFox have pop-up blocking built in, so you might not even know you have it. The add-in toolbars from Google and Yahoo also include pop-up blocking features. Every pop-up blocker includes a way to disable blocking for sites that you specify, either temporarily or permanently. You can find instructions on how to manage pop-up blocking in your browser's Help file, or you can try the appropriate link below:

 

Disable/enable pop-ups in Internet Explorer 6


Disable/enable pop-ups in Mozilla


Disable/enable pop-ups in FireFox


Disable/enable pop-ups in Google Toolbar


Disable/enable pop-ups in Yahoo Toolbar


Disable/enable pop-ups in MSN Toolbar

 

Enabling JavaScript

Many WebCT courses use a scripting language called JavaScript. This is similar to a programming language, and it is built into every web browser. For security reasons, some users have chosen to disable JavaScript, but that prevents some features within our courses from functioning properly. To enable JavaScript, find your browser in the following table and follow the instructions.

 

Internet Explorer 6
  1. Select Tools then choose Internet Options. The Internet Options screen appears.
  2. Select the Security tab.
  3. Click the Custom Level button. The Security Settings screen appears.
  4. Scroll down to Scripting, and enable Active Scripting and Scripting of Java Applets.
  5. Click OK. The Internet Options screen appears.
  6. Click OK.
FireFox
  1. From the Tools menu, select Options
  2. In the left-hand pane, click Web Features
  3. Make sure the Enable JavaScript checkbox is selected
  4. Click the Advanced button.
  5. Make sure the following checkboxes are selected, if shown:
    * Move or resize existing windows
    * Disable or replace context menus
    * Hide the status bar
    * Change the status bar text
    * Change images
  6. Click OK, then click OK again.
Mozilla
  1. From the Edit menu, select Preferences
  2. In the left-hand pane, click the plus sign (+) next to Advanced, and select Scripts & Plug-ins
  3. Under Enable JavaScript for, make sure the Navigator checkbox is selected.
  4. Under Allow scripts to, make sure the following checkboxes are selected, if shown:
    * Move or resize existing windows
    * Hide the status bar
    * Disable or replace context menus
    * Change the status bar text
    * Change images
    * Create or change cookies
    * Read cookies
  5. Click OK
Netscape
  1. From the Edit menu, select Preferences
  2. In the left-hand pane, click the arrow next to Advanced, and select Scripts & Plug-ins
  3. Under Enable JavaScript for, make sure the Navigator checkbox is selected.
  4. Under Allow scripts to or Allow webpages to, make sure the following checkboxes are selected, if shown:
    * Move or resize existing windows
    * Disable or replace context menus
    * Hide the status bar
    * Change the status bar text
    * Change images
    * Create or change cookies
    * Read cookies
  5. Click OK

 

Using TLE (The Learning Equation) in Windows XP

If you are using TLE in Windows XP or 2000, you'll note that the installation doesn't result in an icon. For patches, see:

http://tle.nelson.com/patches.html


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